Frequently Asked Questions
If you can't find the answer to your question, please feel free to Contact Us!
Account & profile
How do SHRE products work?
- 1. Order : Choose your preferred SHRE NFC-enabled product.
- 2. Setup : Once you receive your SHRE product, set up your personalized profile using our customer dashboard and free mobile app. Add your contact information, logo, multimedia content, and create a unique profile that reflects your brand. You can activate both NFC and QR code sharing.
- 3. Sharing via NFC: When meeting someone interested in your business, simply tap your smartphone or NFC-enabled device against the stand's NFC tag. Your contact information is instantly transferred, making networking effortless.
- 4. Sharing via QR Code : For those who prefer contactless sharing through QR code. Your QR code can be scanned using a smartphone camera, and your contact information will be available to them in moments.
- 5. ONE TAP > EFFORTLESS SHARING > INSTANT ACCESS > CONVERT YOUR LEADS TO DEALS
Can the other person save and exchange contacts without SHRE app?
Yes, the other person does not need to be SHRE user or have SHRE app to save and exchange contacts with you.
How do I activate my card?
- Step 1: Download SHRE App
- Step 2: Log in using your registered account
- Step 3: Tap your card to Activate
- Step 4: Start editing your profile
How do I add my details?
- Step 1: Open SHRE App.
- Step 2: Click on “Edit profile”.
How to add links to my SHRE profile?
- Step 1: Open SHRE App.
- Step 2: Click on “Edit profile”.
- Step 3: Click on “Add link”.
- Step 4: Add your desired links.
Is there a limit to how many links I can add to my profile?
No, there is no limit to how many links you can add to your profile when it comes to social media, websites, portfolios, videos, or photos. Set up your perfect profile using your wildest imaginations.
How many times can I update information on my profile?
We offer an user-friendly, unlimited real-time editing for digital business cards that provides users with the flexibility to update and modify their card information on-the-fly without any restrictions.
Is there a monthly subscription fee?
Once you buy SHRE, there are no monthly fees! We also offer SHRE Pro and Teams, providing extra business-oriented features, but upgrading to Pro is entirely optional. To learn more about SHRE Pro and Teams,click here!.
What is NFC technology?
NFC (Near Field Communication) is a short-range wireless tech for close-range data exchange, popular in contactless payments, access control, and more. In digital business cards:
- 1. Contactless Sharing: NFC-enabled cards let you exchange info by tapping smartphones or NFC tags.
- 2. Convenience: No need for physical cards or manual data entry; it's quick and easy.
- 3. Versatility: Store diverse data like contact details, URLs, and social profiles.
- 4. Customization: Program NFC tags for actions like opening a webpage or making a call.
- 5. Sustainability: Reduces paper waste by replacing physical cards.
- 6. Engagement: Links to multimedia content for an interactive experience.
- 7. Analytics: Some solutions offer tracking to see who interacts with your card.
You'll need an NFC-enabled device and a tag in your digital business card. Apps and platforms simplify this modern and efficient way of exchanging information.
Troubleshooting
Is it not working on my iPhone?
Your specific phone model is not a concern when using SHRE; it works universally!
Proper SHRE Placement:
To successfully read a SHRE, ensure it touches the uppermost part of the back of the recipient's phone.
iPhone Specifics:
For iPhones, the optimal reading position for a SHRE is the upper back portion of the device.
Please note that a SHRE cannot be read when:
- - The recipient's phone is in airplane mode.
- - The recipient's device flashlight is activated.
- - The recipient's phone screen is turned off.
- - The recipient's camera is in use.
I can't share my profile. It says “Profile not found”
If your device or QR code goes to a "Profile not found" page that means it has not been activated properly.
To fix this:
- - Open your SHRE app
- - Log out and back in again
- - Once logged back in, go to settings, then tap "Activate a SHRE Device". Pick the SHRE product you are activating, then follow all the steps until a success message appears!
Please see our FAQ page for further support. Alternatively, email us at info@myshre.com
The card isn’t working on my iPhone or Android?
Compatibility: ALL NFC-enabled smartphones for both iOS & Android
- 1. Ensure Successful SHRE Card Interaction:
- a. Gently place your SHRE card at the center of their phone's back.
- 2. Verify NFC Settings:
- a. Ensure that NFC is enabled in their phone settings. If your SHRE card isn't being recognized on their compatible device, navigate to their phone settings and activate theNFC feature.
- 1. Ensure Successful SHRE Card Interaction:
Shipping and returns
How long does it take to ship our products?
It usually takes about 7-10 business days. However, it could take up to 2 weeks depending on your location or due to unforeseen circumstances.
Do you ship worldwide?
Unfortunately, our global shipping services are not available at this time. However, we are actively working towards expanding our reach to better serve our valued customers.
How can I track my order?
Once your order is placed, you will promptly receive an email or text message with a link to track your order!
If you did not receive this email, please email us at info@myshre.com
Refund policy
Our return and refund policies
Returns and Refunds:
- - We do not accept returns.
- - To qualify for a refund, provide proof of purchase with an order number.
- - Your order must not have been fulfilled, shipped, or delivered according to carrier tracking information.
Refund Eligibility:
- - Scratched or damaged SHRE card/accessory: Eligible for a replacement with photo proof within 48 hours of delivery.
- - Poor adhesion to case or phone: Eligible for a replacement SHRE device, not a refund.
- - Activation or compatibility issues: Contact info@myshre.com for assistance; most issues can be resolved.
- - Persistent issues after contacting info@myshre.com: Eligible for a refund, processed within 2-4 days.
Warranty:
- - Loss of adhesive within 30 days: Eligible for a free replacement.
- - Beyond 30 days (Pro Members): Eligible for a free replacement for damaged or lost products. Contact info@myshre.com for assistance.
Late or Missing Refunds:
- - Check your bank account, contact your credit card company, and your bank first.
- - If issues persist, contact us at info@myshre.com.
Sale Items and Exchanges:
- - No refunds for sale items.
- - We do not accept exchanges.
Shipping
- - No need for shipping information since returns are not accepted.
Contact us: email at info@myshre.com
Payment and billing
I never got my invoice
Your invoice will be automatically emailed to you upon shipment. If it doesn't arrive, please contact us with your order number here info@myshre.com and our team will promptly send you the invoice.
My invoice is wrong
We are sorry to hear that. Please contact us with your order number here info@myshre.com and our team will sort this out for you right away.
Do I need to pay subscription fees?
Once you buy SHRE, there are no monthly fees! We also offer SHRE Pro and Teams, providing extra business-oriented features, but upgrading to Pro is entirely optional. To learn more about SHRE Pro and Teams, click here!.
How do I cancel my subscription?
We're sorry to hear you want to unsubscribe. If you have any feedback or ways we can improve our services, please reach out to us at info@myshre.com Your input is valuable, and we're here to assist you.
Here are the steps on how to proceed:
- Go > account setting.
- Then > Manage my subscriptions.
Order Status
How can I track my order?
Once your order is placed, you will promptly receive an email or text message with a link to track your order!.
If you did not receive this email, please email us at info@myshre.com