Account & profile:

• How do SHRE products work?

  • 1. Order: Choose your preferred SHRE NFC-enabled product.
  • 2. Customize: If you choose a product with customization, the SHRE customer service team will contact you to request the information (logo, name, and job title) you wish to display on the card. Our in-house design team will provide mock-up designs to ensure your satisfaction before proceeding to print or ship the product.
  • 3. Setup: Once you receive your SHRE product, set up your personalized profile using our customer dashboard and free mobile app. Add your contact information, logo, multimedia content, and create a unique profile that reflects your brand. You can activate both NFC and QR code sharing.
  • 4. Sharing via QR Code: When meeting someone interested in your business, simply tap their smartphone or NFC-enabled device against your SHRE product. Your contact information is instantly transferred, making networking effortless
  • 5. Sharing via QR Code: For those who prefer contactless sharing through QR code. Your QR code can be scanned using a smartphone camera, and your contact information will be available to them in moments.

• Does the other party need SHRE app to receive my details?

  No, the other person does not need to be SHRE user or have SHRE app to save and exchange contacts with you. No app needed for the other party to receive your information.

• How do I activate my card?

  • Step 1: Tap your SHRE product on the back of your phone or near the reader to download the ‘SHRE Global’ app.
  • Step 2: Once downloaded, register a new account using your email address.
  • Step 3: Enter the OTP (One-Time Password) sent to your email to verify your account.
  • Step 4: If you have your SHRE product with you, please select “Yes, I do” to confirm.
  • Step 5: Then TAP the card on the back of your phone, holding it near the NFC reader to activate.

• Can I create a FREE account?

  The answer is YES! To claim your free gift card, start by downloading the SHRE GLOBAL app and create yourself an account within seconds. You do not need a physical card to activate your profile.

  Note: Please add a link redirecting to download the app when you click SHRE GLOBAL.

• How do I add my details?

  Your card needs to be activated in order to start editing your details. Once activate, you simply have to open SHRE app and click on “Edit profile”.

• How to add links to my SHRE profile?

  • Step 1: Open SHRE App ( If you have multiple products, click on the product you would like to edit)
  • Step 2: Then Click “Edit Card”
  • Step 3: Click on “Add another link”
  • Step 4: Include your preferred URL links along with their corresponding application icons and descriptions below the app, based on what you wish to display.

• Is there a limit to how many links I can add to my profile?

  No, there is no limit to how many links you can add to your profile when it comes to social media, websites, portfolios, videos, or photos. Set up your perfect profile using your wildest imaginations.

• How many times can I update information on my profile?

  We offer an user-friendly, unlimited real-time editing for digital business cards that provides users with the flexibility to update and modify their card information on-the-fly without any restrictions.

• Is there a monthly subscription fee?

  With SHRE, you only pay once and enjoy lifetime access with lifetime access with no monthly fees!no monthly fees!

• What is NFC technology?

  NFC (Near Field Communication) is a short-range wireless tech for close-range data exchange, popular in contactless payments, access control, and more. In digital business cards:

• What are the benefits of using digital business cards?

  • 1. Contactless Sharing: NFC-enabled cards let you exchange info by tapping smartphones or NFC tags.
  • 2. Convenience: No need for physical cards or manual data entry; it's quick and easy.
  • 3. Versatility: Store diverse data like contact details, URLs, and social profiles.
  • 4. Customization: Program NFC tags for actions like opening a webpage or making a call.
  • 5. Sustainability: Reduces paper waste by replacing physical cards.
  • 6. Engagement: Links to multimedia content for an interactive experience.

Troubleshooting

• I can't share my profile. It says “Profile not found”

  If your device or QR code goes to a "Profile not found" page that means it has not been activated properly.

  To fix this:

  • 1. Open your SHRE app
  • 2. Log out and back in again
  • 3. Once logged back in, go to settings, then tap "Activate a SHRE Device". Pick the SHRE product you are activating, then follow all the steps until a success message appears!

  Please see our FAQ pagefor further support. Alternatively, email us at info@myshre.com

• The card isn’t working on my iPhone or Android?

  Compatibility: ALL NFC-enabled smartphones for both iOS & Android

  1. 1. Ensure Successful SHRE Card Interaction:
     1. a. Gently place your SHRE card at the center of their phone's back.
  2. 2. Verify NFC Settings:
     1. a. Ensure that NFC is enabled in their phone settings. If your SHRE card isn't being recognized on their compatible device, navigate to their phone settings and activate theNFC feature.

  Proper SHRE Placement for iPhone:

  To successfully read a SHRE, make sure it touches the top part of the front or back of the recipient's phone. For iPhones, the ideal position is near the top back or front, where the camera and sensors are located.

  Proper SHRE Placement for Androids:

  For Android phones, the optimal area for reading is the middle of the back of the device.

  Please note that a SHRE cannot be read when:

  • - The recipient's phone is in airplane mode.
  • - The recipient's device flashlight is activated.
  • - The recipient's phone screen is turned off.
  • - The recipient's camera is in use.

Shipping and returns

• How long does it take to ship our products?

  It usually takes about 7-10 business days. However, it could take up to 2 weeks depending on your location or due to unforeseen circumstances.

• Do you ship worldwide?

  Unfortunately, our global shipping services are not available at this time. However, we are actively working towards expanding our reach to better serve our valued customers.

• Order Status - How can I track my order?

  Once your order is placed, you will promptly receive an email or text message with a link to track your order!

  If you did not receive this email, please email us at info@myshre.com

Refund policy:

• Returns and Refunds:

  • - We do not accept returns.
  • - To qualify for a refund, provide proof of purchase with an order number.
  • - Your order must not have been fulfilled, shipped, or delivered according to carrier tracking info

• Scratched or Damaged SHRE Card/Accessory:

  • - Eligible for a replacement with photo proof within 48 hours of delivery.

• Customized Orders:

  • - Refunds cannot be processed. However, a replacement will be provided if proof of an issue with the card is given. Please contact info@myshre.com for assistance.

• Poor Adhesion to Case or Phone:

  • - Eligible for a replacement SHRE device, but not a refund.

• Activation or Compatibility Issues:

  • - Please reach out to our customer service team at info@myshre.com for assistance; most issues can be resolved.

• Persistent Issues After Contacting Support:

  • - Eligible for a refund, which will be processed within 2-4 days.

• Warranty:

  • - Loss of adhesive within 30 days: Eligible for a free replacement.
  • - Beyond 30 days (Pro Members): Eligible for a free replacement for damaged or lost products. Contact info@myshre.com for assistance.

• Late or Missing Refunds:

  • - Check your bank account, contact your credit card company, and your bank first.
  • - If issues persist, contact us at info@myshre.com

• Sale Items and Exchanges:

  • - No refunds for sale items.
  • - We do not accept exchanges.

• Shipping:

  • - No need for shipping information since returns are not accepted.

Payment and billing

• I never got my invoice

  Your invoice will be automatically emailed to you upon shipment. If it doesn't arrive, please contact us with your order number here info@myshre.com and our team will promptly send you the invoice.

• My invoice is wrong

  We are sorry to hear that. Please contact us with your order number here info@myshre.com and our team will sort this out for you right away.

• Do I need to pay subscription fees?

  With SHRE, you only pay once and enjoy lifetime access with no monthly fees!

• How do I cancel my subscription? (please do not include this section for now, no subscription model yet)

  We're sorry to hear you want to unsubscribe. If you have any feedback or ways we can improve our services, please reach out to us at info@myshre.com Your input is valuable, and we're here to assist you.

  Here are the steps on how to proceed:

  • Go > account setting.
  • Then > Manage my subscriptions.

Contact Us:

• Please see our FAQ page (link) for further support. Alternatively, email us at info@myshre.com